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- As is clearly stated on our shipping
page, orders shipped via Fed Ex Ground/Home
Delivery ship without
insurance or guarantees of any kind. Perishables shipped by
Fed Ex Ground/Home Delivery ship entirely at your risk. In the event of
damage, delay or spoilage, you are still responsible for all the
charges.
- Open and inspect your package and invoice immediately upon
arrival. You have 48 hours from receipt to notify us of damage,
billing mistakes, or product errors in order for us to make
corrections.
- Once an order is placed, if it is cancelled, or items are
deleted from the order, there is a 20% restocking fee.
- Bulk deposits are refundable and non-transferrable.
- Be sure to read the Cooking
Instructions page of our web site. Most of our meats will
cook much faster than grocery store products, including products
from organic stores. Be very careful not to overcook the meat.
If you have any problems cooking our products, please do not
hesitate to call Customer Service at 615-683-4291. We are very
experienced and
willing to help!
- Unless you specify otherwise, we ship packages without
a signature required upon arrival.
- In the event your insured order arrives in
unsatisfactory condition we, as the shippers, are required to
file the claim with Fed Ex. You will be issued a replacement
order or an in house credit once reimbursement is sent by Fed
Ex.
- Effective January 1, 2006, other than refunds for
late/damaged order sent via Fed Ex Second Day or Express Saver,
there are no refunds or replacements unless we send you
the wrong product.
- Effective November 1, 2007 to receive wholesale pricing you
must provide us with your wholesalers, retailers or foodservice
licenses numbers.
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