|
ALL PERISHABLE PRODUCTS MUST SHIP VIA FED EX SECOND DAY OR FED
EX GROUND.
U.S. POSTAL SERVICE SHIPPING IS ONLY FOR SOAPS & FLEECES.
Please be aware: The amount quoted for shipping is an
estimate; the actual prices will depend upon the final
weight of your order, your zip code, and current fuel prices. The
exact amount is not known until the order is packed, weighed and a
Fed Ex shipping label is generated. In general, these estimates
are within +/- 15% of the actual cost.
Please note: Due to the availability of dry
ice in our rural location, we only ship orders once per month,
on the second (2nd) Monday of each month.
Shipping coolers: We cannot know all of the charges
until we actually send the order. We have 7
different sizes of coolers, and we place your order in the
smallest cooler that will accommodate your products; obviously,
different size orders require different sizes (and prices) of
coolers. Cooler prices range from $7-$17 dollars. The cooler price
is calculated into the shipping cost after the order is processed
for shipment.
Gel Packs and Dry Ice: Gel packs and dry ice are used to
keep products cold for your quality and safety assurance. The gel
pack price is calculated into the shipping cost after the order is
processed for shipment; the dry ice must be purchased separately
(in the shopping cart.)
Order Changes: We are happy to make additions to your
order right up until the shipping or delivery time, but deletions
from your order will result in a 20% restocking fee.
Fed Ex Second Day: Our preferred method of shipping.
Click here for a calendar with our
shipping dates. Fed Ex Second Day and Express Saver (3 Day) are
INSURED and have a guaranteed delivery date.
Please note: Due to the availability of dry ice in our rural
location, we only ship orders once per month, on the second
(2nd) Monday of each month.
Fed Ex Ground option: We have tried to find a more
affordable option for shipping our products, and it appears we may
have finally succeeded. Nothing is perfect, and this is no
exception, but it does provide a less expensive option, but please
read below and understand the risks.
The Pluses: Substantially less expensive than the Fed Ex
Second Day--about 50% less. Fed Ex tracking is
still the best. You can track on line where your package is at any
given time.
The Minuses: Delivery is not guaranteed within a specific
time frame. Perishables are not insured. The shelf life of dry ice
is 3 days maximum, therefore, ground shipping is really only
an option if you live in a states that adjoin Tennessee.
The Gamble: We cannot insure the product. If it arrives
late and/or in unsound condition, it will not be refunded or
replaced. The choice, the money and the decision are yours. If you
order by Fed Ex Ground and the package thaws and begins to leak,
Fed Ex WILL discard the package without notice. Fed Ex Ground is
clear that the delivery date is estimated, but in no way
guaranteed, and that perishable products are not
insured against spoilage due to delayed delivery. However, we have
unfortunately discovered that Fed Ex Ground will not issue refunds
even if packages of perishables are damaged due to their
mishandling or failure to attempt delivery/directions. In summary, we will ship by Ground if a customer
insists, but the buyer assumes full responsibility for payment
in the event of damage, non delivery, delayed delivery or spoilage.
Please note that if you do not choose the correct
shipping method for the products you select there may be a
delay in processing your order. If you are not sure which method
to choose, feel free to contact the farm at 615-683-4291
You may also pick up your orders at the
farm, or at a
Tennessee local delivery,
Georgia, and
Florida designated locations.
Click here for pick up
and delivery information.
|
